the policy

Returns & defects

Final sale

Every pair is printed just for you, so we can't accept returns or exchanges for size, fit or change of mind.

Defects, misprints and damage

If your pair arrives damaged, misprinted or with a manufacturing defect, email help@rawsole.com within 30 days of delivery with your order number and clear photos. We'll send a free replacement (or a refund if a replacement isn't possible).

Lost packages

If tracking shows no movement for 10+ days, reach out and we'll sort it with the carrier.